Last updated: 2026-10-26
At Parrot IPTV (“we”, “us”, “our”) we take your privacy seriously. We collect only what we need to provide the service, we never sell your data, and we explain below the choices and rights you have.
1. Who we are
[To be confirmed: legal entity name], trading as Parrot IPTV, is the data controller for your information. Business address: [To be confirmed: business address]. For privacy questions, email [email protected] or message us on WhatsApp at +44 7883 412700.
2. What data we collect
- Contact and account data: your name, email address, phone/WhatsApp number and country — provided when you request a free trial, place an order or contact us. If you message us on Telegram, your Telegram handle.
- Order data: the plan you choose (duration, connections, price), your order reference and any notes you add.
- Trial preferences: your device, preferred player app and any message you include.
- Device information: for MAG, Formuler and similar devices, the MAC address you send us so we can link your trial or subscription to your device.
- Payment data: if you pay through a payment link, payments are processed by the payment provider (for example Stripe). We never see or store your full card details.
- Technical data: IP address, device type and browser information, used for security, to protect our forms from abuse (rate limiting uses a one-way hash of your IP address) and to keep the website working.
- Service connection data: when you use the service, our streaming systems may process technical connection information (such as connection times, IP address and number of active connections) to deliver streams, enforce your plan’s connection limit and troubleshoot problems. [To be confirmed: confirm exactly what the service platform records, e.g. viewing history]
- Communication data: your emails and WhatsApp/Telegram conversations with our support team.
3. How we use your data
- To review free trial requests and send trial and setup information.
- To record your order, help you complete payment, and activate and manage your subscription.
- To provide customer support by WhatsApp, Telegram and email.
- To send essential service messages such as setup details, account alerts and renewal information.
- To prevent fraud, detect abuse and protect accounts against unauthorised access or sharing.
- To improve our website, service quality and support.
4. Legal basis for processing
Where data protection laws such as the UK GDPR or EU GDPR apply, we rely on these lawful bases:
- Contract: to provide the free trial or subscription you asked for.
- Legitimate interests: to keep the service secure, prevent fraud and abuse, and improve our service.
- Legal obligation: to keep records required by tax and accounting rules.
- Consent: for marketing messages, if we send any. You can withdraw consent at any time.
For customers in Canada we handle personal information in line with PIPEDA, and for customers in the United States in line with applicable state privacy laws (such as the California CCPA/CPRA).
5. Cookies and tracking
We do not use analytics, tracking or advertising cookies. The website may use only strictly necessary storage needed for it to work. Your browsing activity is not shared with third parties for advertising. If this changes, we will update this policy and ask for consent where required.
6. Who we share data with
We never sell, rent or trade your personal data. We share limited data only with providers that help us run the service:
- Google (Sheets / Apps Script): to record free trial requests and orders.
- Vercel: website hosting.
- Payment provider (e.g. Stripe): when you pay through a payment link.
- Email service provider: to send order, trial and support emails — [To be confirmed: provider name, once selected].
- WhatsApp and Telegram: when you choose to contact us there; their own privacy policies apply.
We may also disclose information where required by law or to protect our rights and users.
7. Data retention
We keep personal data only as long as necessary:
- Account and order data: while your subscription is active and for a limited time afterwards to handle renewals and questions — [To be confirmed: period; suggested: 12 months after your subscription ends].
- Free trial requests that don’t become orders: [To be confirmed: period; suggested: 12 months].
- Payment and transaction records: as long as tax and accounting laws require — [To be confirmed: period for the governing jurisdiction].
- Technical and connection logs: short-term only, for security and troubleshooting — [To be confirmed: period; suggested: up to 30 days]. Form rate-limit records expire within 24 hours.
- Support conversations: [To be confirmed: period; suggested: 12 months].
8. Your rights
Depending on where you live, you may have the right to:
- Access a copy of the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Delete your data (“right to be forgotten”).
- Object to processing based on legitimate interests.
- Restrict processing temporarily.
- Portability — receive your data in a machine-readable format.
- Withdraw consent to marketing at any time.
- Opt out of the sale or sharing of personal information (we do not sell or share it for advertising).
To exercise any of these rights, email [email protected] from the address you used with us. We may need to verify your identity first. We aim to respond within 30 days, and there is no charge for making a request. You can also complain to your local data protection authority.
9. Data security
Data sent between your device and our website is encrypted with HTTPS (TLS). Form submissions are validated on our servers, and integration endpoints and credentials are kept server-side and never exposed in the browser. Access to personal data is limited to people who need it to provide support. No system is completely secure, but we take reasonable measures to protect your information.
10. Children’s privacy
Our service is not directed at anyone under 18, and we do not knowingly collect personal data from minors. If you believe a minor has given us their information, contact us and we will delete it.
11. International data transfers
Our service providers may process data in countries other than your own, including the United States and the European Union. Where required, we rely on appropriate safeguards for these transfers. [To be confirmed: transfer mechanisms and server locations]
12. Changes to this policy
We may update this policy to reflect changes in our practices or the law. The current version is always available on this page — check the “Last updated” date above. We will tell you about significant changes by email or WhatsApp.
13. Contact us
Parrot IPTV — Privacy
Email: [email protected]
WhatsApp: +44 7883 412700
Telegram: @iptv_helpcenter
Website: parrotiptv.store