WhatsApp support
The quickest way to reach us for setup help, payment assistance and trial follow-ups.
Support
Contact Parrot IPTV
Questions about plans, payment, your free trial or device setup? Message us on WhatsApp or Telegram, or send an email.
Contact methods
Choose whichever is easiest for you.
Telegram support
Prefer Telegram? Message our help centre account.
@iptv_helpcenterEmail support
For detailed questions, order references and refund requests.
Send us a message
Use the form for non-urgent questions. Include your order reference if you have one. For the fastest reply, especially about payment or setup, use WhatsApp.
Looking for answers now? Visit the FAQ or the setup guides.
Common support questions
What should I do if the app is not working?
Close and reopen the app, restart your device and router, and check for app updates. If the app still fails, clear its cache (or reinstall it) and sign in again. Contact support with your device model and the app name if the problem continues.
What can cause buffering?
Buffering is usually caused by a slow or unstable connection, weak Wi-Fi, other heavy downloads on your network, or an overloaded device. Try Ethernet or 5 GHz Wi-Fi, restart your router, and switch the player's decoder setting. If only one channel buffers, tell support which channel and when.
How do I update a playlist?
Most players have a Refresh, Reload or Update playlist option in their settings or on the playlist itself. Refreshing downloads the latest channel list and guide data.
When will I receive setup instructions?
Each request is reviewed by our support team, who then contact you with your trial details and setup help. Response times vary with demand; if you haven't heard from us, message us on WhatsApp with your trial reference.
How do I request a refund?
Contact support by email or WhatsApp within 7 days of purchase with your order reference, the email used for the order, and the reason for your request.
Ready when you are
Explore the plans or request a free trial — we’re here if you need help along the way.